Customer-Hostile Policies Feed Customer-Hostile Cultures

It’s important to have customer-friendly policies if you want to have a great customer service culture. Your policies drive team behaviors, so be sure they’re consistent with the brand you want to put forward. I’m going to hark back to my recent post, “$325 Equals $210? The Math of Customer-Hostile Policies,” because apparently these policies… ادامه خواندن Customer-Hostile Policies Feed Customer-Hostile Cultures

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Nikon Metrology Releases ‘AI Reconstruction’

(Nikon Metrology: Brighton, MI) — IMBU releases “AI Reconstruction,” an innovative 3D computed tomography (CT) reconstruction software solution powered by artificial intelligence that lifts the traditional trade-off between scan speed and image quality. By applying deep learning techniques to enhance image quality, Nikon’s breakthrough technology enables rapid results and superior analysis. Traditionally, CT users have… ادامه خواندن Nikon Metrology Releases ‘AI Reconstruction’

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High-Temperature Superconducting Magnets Are Ready for Fusion

In the predawn hours of Sept. 5, 2021, engineers achieved a major milestone in the labs of MIT’s Plasma Science and Fusion Center (PSFC) when a new type of magnet, made from high-temperature superconducting material, achieved a world-record magnetic field strength of 20 tesla for a large-scale magnet. That’s the intensity needed to build a… ادامه خواندن High-Temperature Superconducting Magnets Are Ready for Fusion

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Chelsea Chen: Breaking Barriers in Energy Storage

(ORNL: Oak Ridge, TN) — For those who dream of driving their electric vehicle long distances to see the world’s largest ball of twine, Chelsea Chen is dedicated to making it possible. Chen, a polymer physicist at the U.S. Department of Energy’s Oak Ridge National Laboratory, is studying ion transport in solid electrolytes that could… ادامه خواندن Chelsea Chen: Breaking Barriers in Energy Storage

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5 Ways Minitab Real-Time SPC Transforms Quality Management

Effective quality management demands real-time insights and proactive interventions. Minitab Real-Time SPC makes quality analysis and improvement easy in one convenient solution, providing Quality professionals with a comprehensive tool to save both time and money. Let’s explore the top 5 ways Minitab Real-Time SPC can help improve quality! Read More – Effective quality management demands… ادامه خواندن 5 Ways Minitab Real-Time SPC Transforms Quality Management

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Mettler-Toledo Showcases Product Inspection Systems

(Mettler-Toledo: Columbus, OH) — Mettler-Toledo Product Inspection Group will exhibit several of its popular inspection solutions in Booth 1502 at Pack Expo East, being held at the Pennsylvania Convention Center in Philadelphia, March 18–20, 2024. Designed for bulk and packaged food and pharmaceutical products, Mettler-Toledo’s world-class X-ray systems, metal detectors, checkweighers, and vision systems help… ادامه خواندن Mettler-Toledo Showcases Product Inspection Systems

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Work Order Tracking | Quality Digest

Tracking work orders is an essential aspect of work order management, and it becomes immensely more efficient with the help of tracking software. Work orders are the centerpiece of an effective maintenance program. Once a work order request is initiated, it triggers a set of tasks and workflows that drive maintenance operations. Creating the work… ادامه خواندن Work Order Tracking | Quality Digest

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Direct Air Capture Is a Waste of Carbon and Money

In his Quality Digest article published in February 2023, Michaels Mills1 reported that the next version of ISO 9001 will add to clause 4.1, “Understanding the organization and its context” the words, “the organization shall determine whether climate change is a relevant issue.” Although nothing in this article constitutes formal engineering advice, my upfront recommendation… ادامه خواندن Direct Air Capture Is a Waste of Carbon and Money

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NIST Releases Version 2.0 of Landmark Cybersecurity Framework

(NIST: Gaithersburg, MD) — The National Institute of Standards and Technology (NIST) has updated the widely used Cybersecurity Framework (CSF), its landmark guidance document for reducing cybersecurity risk. The new 2.0 edition is designed for all audiences, industry sectors, and organization types, from the smallest schools and nonprofits to the largest agencies and corporations—regardless of their degree… ادامه خواندن NIST Releases Version 2.0 of Landmark Cybersecurity Framework

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